More about Diamondback Fire & Rescue!
Whether you are a new customer attempting to find a dealer that will support your efforts, or you are an existing customer that has been with us since the company started in 1997, Diamondback Fire & Rescue will always strive to offer superior products at a fair price and service what we sell. We view every encounter that we have with our customers as an opportunity to demonstrate our respect and admiration for the profession you have chosen. Trust me, we take our role in the Fire Service as seriously as you – our name and reputation depends on it. When you represent suppliers such as Amkus Rescue Systems, Vetter (lifting bags and HazMat related items), Res-Q-Jack Vehicle Stabilization, CMC, PMI, Sterling Rope, supporting your efforts becomes a way of life.
We are here to help – we love to hear from our friends!
Bill and Peggy Burch
Diamondback Fire & Rescue performs the maintenance and service functions on over 500 sets of AMKUS Rescue Systems located throughout the nine western states. In addition to being AMKUS Certified Extrication Trainers, all of Diamondbacks Sales Representatives are Certified Factory Trained Technicians.
As a Customer Service driven corporation, Diamondback Fire & Rescue defined for this industry the standard for performing maintenance and repairs to hydraulic rescue tools. All of its competitors either out-sourced their service function to a third party or would pick up the equipment from the department and would forwarded it to the factory for repair.
It was Diamondback that brought to this business segment the service trailer concept of taking the trailer to the station, performing the maintenance/repair on-site, while providing a loaner set of tools to the station so that they would always remain ‘in service’.
It was Diamondback that committed to a service window of 24 hours to where if we were maintaining their tools and a station had a problem with any of the system components, that component would be either repaired or a loaner provided within that 24 hour window.